Shipping Areas
We currently offer delivery within designated zipcodes across California
Please enter your zipcode here to check availability before placing an order.
We look forward to expanding our service area in the future as we continue to grow.
Shipping Rules
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Orders ship every Monday, Tuesday, and Wednesday.
Orders are typically processed and shipped within 1–7 days after being placed, depending on our fulfillment schedule.
If you are ordering for a special occasion, we strongly recommend planning ahead and allowing sufficient time for processing and delivery.
Once dispatched, deliveries typically arrive:
- Next day within Southern California
- 2 days for Northern California
Please note that delivery timing is not guaranteed and may be affected by carrier operations, weather, or other external factors.
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Frozen items are packed with insulated liners and dry ice to maintain proper temperature
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Ambient items (cookies) are carefully packed to protect their delicate texture
- If your order contains both frozen and ambient items, we will arrange the most suitable packaging to ensure everything arrives fresh and in optimal condition
Please note that :
- Frozen shipments should be retrieved promptly upon delivery.
We are not responsible for packages left outside for extended periods.
- If the packaging appears damaged or compromised upon delivery, please do not consume the product and contact us immediately.
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Products ordered together may be shipped separately
- We do not require a signature for release
- We cannot ship to P.O. boxes, APOs or FPOs
Shipping Rates
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Flat shipping fee: $10 per order
- Free shipping on orders over $110
Minimum Order & Order Limits
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Minimum order value: $40
- Maximum order value per order: $1,000
- Maximum quantity: up to 16 cakes per order
These limits help us minimize fulfillment and delivery errors while maintaining product quality.
Bulk Orders
For corporate gifting or high-volume orders, please contact us at:
info@tmcfusa.com
We are happy to help arrange a customized shipping plan.
Delivery Responsibility
Frozen shipments should be retrieved promptly upon delivery to maintain product quality.
We are not responsible for shipments left outside for extended periods after they are marked as delivered.
Dry Ice Safety
Some shipments may include dry ice to keep your cakes properly frozen during transit.
Please handle with care:
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Do not touch dry ice with bare hands. Use gloves or wait for it to fully dissipate.
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Keep away from children and pets. Direct contact can cause cold burns.
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Allow dry ice to evaporate in a well-ventilated area.
Do not dispose of it in sinks, toilets, trash bags, or sealed containers.
- Once the dry ice has completely sublimated, all remaining packaging materials can be safely discarded or recycled where appropriate.
Your safety and enjoyment are our priority, and we appreciate your care when unpacking your order.
Customer Support
If you have any questions about shipping, storage, or special handling needs, our team is here for you:
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Email: info@tmcfusa.com (Reply within 3 business days)
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Phone: +1 (833) 293-3353 (Service hours: Monday-Friday, 10:00 AM-6:00 PM Pacific Time)
We take great pride in preparing each package with care and delivering a delightful experience from Tokyo to your home.
Thank you for choosing Tokyo Milk Cheese Factory USA.
